FAQs

Orders

How can I track my order?

Once your order has been shipped, you will receive a tracking email with a tracking number. You can also visit our Track Order page to check the latest shipping status.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us within 12 hours of placing your order. Once an order has been processed, we may be unable to make modifications.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at support@loverosia.com. We will do our best to update your shipping information before the order is dispatched.

Shipping

Where do you ship?

We currently offer worldwide shipping to most countries.

How long does shipping take?

Processing Time: 1-3 Business Days

Estimated Delivery Time: 5-12 Business Days

Shipping times may vary depending on your location and local customs procedures.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders. Promotional shipping offers may vary throughout the year.

Why is my package delayed?

Occasionally, shipping carriers may experience delays due to weather conditions, customs inspections, holidays, or other unforeseen circumstances. We appreciate your patience and understanding.

Products & Gifts

Are your products suitable as gifts?

Absolutely. Every LoveRosia product is carefully selected to create memorable gifting experiences for special occasions such as anniversaries, birthdays, Valentine's Day, Mother's Day, and more.

Will my order arrive in gift-ready packaging?

Most of our products are packaged beautifully and designed to be gift-ready. Packaging may vary by product.

Can I send an order directly to someone else?

Yes. Simply enter the recipient's shipping address during checkout.

Do you include pricing information inside the package?

No. We do not include pricing information in gift shipments.

Returns & Refunds

What is your return policy?

We offer a 30-Day Return Policy on eligible products. If you are not completely satisfied with your purchase, please contact us for assistance.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. We will work quickly to resolve the situation.

How long do refunds take?

Once approved, refunds are typically processed within 5-10 business days depending on your payment provider.

Contact

How can I contact LoveRosia?

Our customer support team is always happy to help.

Email: support@loverosia.com

We aim to respond to all inquiries within 24 hours during business days.

I still have a question.

If you cannot find the answer you're looking for, please reach out to us at support@loverosia.com and we'll be glad to assist you.